Last Updated: May 2026

At Mark Organic Farms (“we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website markorganicfarms.com or make a purchase from us.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information when you interact with our website or place an order:

Personal Information

• Full name
• Email address
• Phone number
• Delivery and billing address
• Payment information (processed securely via third-party gateways)

Non-Personal Information

• Browser type and version
• Device information
• IP address
• Pages visited and time spent on the website
• Cookies and tracking data

2. How We Use Your Information

We use your information for the following purposes:

• To process and deliver your orders
• To send order confirmations, updates, and delivery notifications
• To respond to your queries, complaints, or feedback
• To improve our website, products, and services
• To send promotional offers, newsletters, and product updates (only if you opt in)
• To prevent fraud and ensure secure transactions
• To comply with legal obligations under Pakistani law

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Delivery Partners — To deliver your order (only name, address, and phone number).
• Payment Processors — For secure transaction processing (EasyPaisa, JazzCash, bank gateways).
• Service Providers — Trusted vendors who help us run our website (e.g., hosting, analytics).
• Legal Compliance — When required by law, court order, or government request.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences and login details
• Analyze website traffic and user behavior
• Personalize content and product recommendations
• Deliver relevant advertising

You can disable cookies through your browser settings, but please note that some website features may not function properly without them.

5. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

• SSL-encrypted website connection
• Secure payment gateways
• Restricted access to customer data
• Regular security audits and updates

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights

As a customer, you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal data (subject to legal requirements)
• Opt out of marketing emails at any time
• Withdraw consent for data processing

To exercise any of these rights, contact us at [email protected].

7. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, payment gateways). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any personal information.

8. Children’s Privacy

Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

9. Marketing Communications

By placing an order or signing up for our newsletter, you may receive promotional emails, SMS, or WhatsApp messages from us. You can unsubscribe at any time by:

• Clicking the “unsubscribe” link in our emails
• Replying “STOP” to our SMS or WhatsApp messages
• Emailing us at [email protected]

10. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, your information is securely deleted or anonymized.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Significant changes may also be communicated via email. We encourage you to review this policy regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: [email protected]
• Phone/WhatsApp: +92 XXX XXXXXXX
• Address: [Farm Address Line], Karachi, Pakistan

Mark Organic Farms — Built on trust, transparency, and farm-fresh integrity.